Frequently asked questions & answers

Check-in is possible from 3:00 p.m.
On the day of departure, we kindly ask you to vacate your room by 10:30 a.m.

The reception desk is staffed from 8:00 a.m. to 10:00 a.m.
Outside these hours, a service telephone is available at the reception desk—just give us a quick call and someone will be there for you right away. In addition, thanks to the restaurant (closed on Wednesdays), there is always someone available in the building.

Yes, of course. If you arrive late, you will receive an access code for the sliding door at the hotel entrance. Your room cards will be prepared for you and will be ready and waiting. Please let us know if you will be arriving later than expected so that we can make the necessary arrangements.

Yes, parking spaces are available directly in front of the hotel.
We also have rented parking spaces on the opposite side of the river, only about a half-minute walk away. There is also a loading zone directly opposite the hotel entrance for check-in. 

Yes, an electric charging station is available – use subject to availability.

Yes, our hotel has an elevator that provides convenient access to all floors.

Yes, a ski storage room is available.
Following renovations in spring 2026, a lockable bicycle garage will also be provided.

The Ahorn cable car is located directly behind the hotel – just a 30-second walk away.
The Penken cable car in the town center is about a 2-minute walk away.

The Ahorn cable car is located directly behind the hotel.
The town center is a 1–2 minute walk away.

Take the Zillertalbahn railway to Mayrhofen station, then take a taxi directly to the hotel.

Yes, breakfast is always included in the room price – for an enjoyable start to the day.

Our prices are standard rates for bed and breakfast (B&B).
Half board can be added for an extra charge of €22 per person/day.
Please note: Our restaurant is closed on Wednesdays, so no extra charge is made on this day.

Yes, most rooms have a balcony with views of various mountain panoramas.
The exact location can be found in the room descriptions—if you have any questions, we will be happy to provide you with individual information.

Unfortunately, not entirely – although some of the rooms are accessible by elevator, they are not equipped with handicapped-accessible bathrooms.

Yes, pull-out couches or cots are available depending on the room – subject to availability and at an additional cost. We will be happy to help you personally to plan your perfect vacation with us. 

Yes, children receive the following discounts when staying in their parents' room:
3–6 years: 50%
7–9 years: 35%
10–14 years: 30%
14 years and older: full price

Not as standard. A mobile refrigerator can be provided on request, subject to availability.

Yes, all rooms are equipped with a safe.

Yes, free Wi-Fi is available in all rooms.

Unfortunately not at the moment.

Cleaning is currently carried out daily. Subject to change without notice.

No, all rooms at Hotel Andrea are non-smoking rooms.

There is no air conditioning. Heating is available.

Our wellness area offers a Finnish sauna, a steam sauna, and a turbo solarium—perfect for unwinding after an active day.

Yes, use of the wellness area is included in the room price.
In summer, the wellness area is open as needed.

The area is usually open from 3:00 p.m. to 8:00 p.m.
In case of bad weather or upon request, it may also open earlier.

No, reservations are not necessary. You can use the area flexibly.

Yes, sauna towels are available in the wellness area.
We are happy to provide bathrobes and slippers.

Yes, children are allowed to use the wellness area.

Comfortable loungers are available for relaxing in the sauna area.

Yes, subject to availability and prior arrangement, use on the day of departure is possible.

Upon request, we are happy to arrange for an external massage therapist — please just let us know.

Yes, our wellness area is open in summer as needed.

You can conveniently book online, by phone, or by email.

When booking directly via our website, by email, or by phone, you benefit from:
Best price guarantee
Packed lunch on the day of departure for early check-out (before breakfast)
As well as included services such as free Wi-Fi, parking, and bathrobe.

We accept cash, bank transfers, and credit cards (except American Express).

Yes, to secure your booking, we require a deposit of 20% of the total price.

Up to 3 months before arrival: free of charge
– 3 months to 1 month before arrival: 40% cancellation fee
– 1 month to 1 week before arrival: 70% cancellation fee
– In the last week: 90% cancellation fee

You will receive your confirmation by email. In exceptional cases, it may also be sent by post.

Changes are possible subject to availability and individual agreement.

You can find all current packages and offers on our website.

Yes, vouchers can be redeemed when booking.

Yes, when you book directly, you benefit from the lowest price and other advantages.

Yes, additional services can be selected directly when booking online.
Please note: Half board can be booked for stays of 4 nights or more.

– Breakfast
– Wi-Fi
– Parking
– Use of the sauna (in summer, as required)
– Bathrobe for the duration of your stay

We kindly ask for your understanding that we do not allow dogs at Hotel Andrea.

– Breakfast: 7:30 a.m. – 10:00 a.m.
– Dinner (half board): 6:00 p.m. – 8:00 p.m.

Look forward to a rich breakfast buffet with various types of bread, spreads, sausage and cheese specialties, cereals, honey, scrambled eggs, grilled vegetables, and a variety of hot dishes such as Leberkäse or sausages. There is also a selection of juices, coffee, and tea.
Special highlight on Sundays: sparkling wine and smoked salmon.

Yes, our Mt. Everest restaurant offers a diverse à la carte selection. Due to high demand, reservations are recommended.

Yes, of course—our restaurant is also open to guests without half board.

As part of the half-board package, we serve a multi-course menu with a choice of dishes.

Yes, our restaurant is open to both half-board guests and à la carte guests — external visitors are also welcome.

Yes, please inform us in advance of any special requirements. A small surcharge may apply for complex special requests.

Yes, our small bar in the restaurant area offers seating for around 10 people — ideal for an aperitif or a cozy end to the evening.